We take great care to ensure every Fiviori product meets the highest quality standards. Due to the nature of food products, our return policy has specific guidelines.

Return Eligibility

We accept returns only if:

• The product is damaged or leaked upon delivery
• You received the wrong item
• Product is expired or tampered with upon arrival

Returns are not accepted if:

• The seal is broken or packaging is opened
• The product has been used
• Customer changes their mind after delivery

Return Window

You must raise a return request within 48 hours of delivery.

Refund Process

Once approved:

• Refunds will be issued to the original payment method
• Refund processing time: 5–7 business days

Replacement Option

In eligible cases, customers may choose:

• Replacement of the same product, or
• Full refund

Non-Returnable Products

• Opened or used products
• Products damaged due to customer misuse
• Items purchased during clearance sales

How to Apply for a Return

Email us at support@fiviori.com with:

• Order ID
• Reason for return
• Images of product and packaging